No worries, we have closed the ticket as a duplicate, linking it to this forum thread.
BTW, we use the same internal system for handling inquiries received via forum and via the support interface, hence there is need to create both a forum post and a support ticket – all we can do in this case is to link one inquiry to the other one. Simply use the communication method that is the most convenient for you and we will try to respond to your inquiry as soon as we can.