Unable to register new account because of password reset fails

Sysprogs forums Forums Analyzer2Go Unable to register new account because of password reset fails

This topic contains 1 reply, has 2 voices, and was last updated by  support 6 months, 1 week ago.

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  • Author
    Posts
  • #27597

    davidoz
    Participant

    Hi Support,

    I purchased Analyzer2Go for my own personal use.  I’m trying to register my home user for this forum, but I can’t generate the initial password (I’m using my work account to post this message).  My home account username is david_home.  I’ve been sent an email to reset (generate initial) password.  When I click on the reset password link it takes me to the login page and message saying the link I used is invalid.

    I’m happy just to use my work account for this forum (the work account has purchased VisualGDB from you, but hasn’t purchased Analyzer2Go yet).  If you are happy with that arrangement, can you please delete the david_home account that I was trying to establish.

    Cheers

    David

     

    #27604

    support
    Keymaster

    Hi,

    No problem, we have reset your password manually and sent it to the email associated with your new account. You should be able to login now.

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